For the second time in three months, the NatWest banking app has suffered technical issues, leaving some customers unable to make payments or fund transfers on Friday morning.
More than a thousand disgruntled customers registered problems on the DownDetector site, beginning at around 7:00am, with 67% citing mobile banking as the issue and 20% funds transfers.
The problem, which NatWest says was fixed by around 9:30am, came on payday for millions of Brits.
The NatWest help team on X have been busy fielding complaints, including from customers desperate to secure tickets for the Oasis reunion:
https://twitter.com/Rammer/status/1829402412844523972?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1829402412844523972%7Ctwgr%5E439011177fbd3c75028c6876604df97b1ac6c98a%7Ctwcon%5Es1&ref_url=https%3A%2F%2Fwww.finextra.com%2Fnewsarticle%2F44654%2Fnatwest-app-glitch-leaves-customers-unable-to-make-payments
This is NatWest’s second app failure in quick succession: at the end of May thousands of customers reported that they couldn’t access mobile and online banking services.
